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Customers with multiple businesses or individuals

If you have access to multiple businesses or individuals, there are a few features that will help you quickly access your accounts and view returns, messages, and letters across your accounts in one view.

Web logons with more than 500 accounts

Web logons with more than 500 accounts need to follow these steps to access their complete account list.

Access your complete account list
 

Web logons with more than 500 accounts will not see their complete account list on the All tab when they log into My DOR. This tab only displays your favorites and accounts you worked with in your current session.

Here is what you would see when you first log in and have no favorites.

Image of My DOR screen


How will I access all my accounts?

You need to use the green Get Started button when logging in to My DOR.

The Manage returns and Business (B&O), Excise, and Sales taxes links will not work correctly when you have over 500 accounts.

Image of My DOR Services page


From the Logon page, All tab, use the Search Your Accounts button to view all of your accounts.

Image of Search Accounts view in My DOR


After clicking the Search Your Accounts button, the Search your accounts dialog box will display, showing a complete list of your accounts.

Image of list of accounts in My DOR


Use the Filter field to search the account you want to select, and press Enter on your keyboard.

Image of filtered accounts in My DOR


Then, click the account name to select the account.

Image of account in My DOR

Favorite and recent accounts

Mark a business or individual as a Favorite
 

Setting a business or individual as a favorite allows you to quickly access businesses or individuals you work with most often. This feature is most useful to customers who have access to many businesses or individuals but only need to access a few accounts more frequently. You can have up to 50 favorites.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log in to My DOR. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses or individuals you have access to displays on the All tab.
  5. To mark a business or individual as a favorite, click the Add to Favorites link for the business or individual you want to mark as a favorite. The business or individual now appears in the Favorites tab. If necessary, you can search for a business or individual using the Filter field. If you have 50 or more favorites already, you will receive a message stating you need to remove a favorite before adding another.
Remove a business or individual from the Favorites tab
 
  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log in to My DOR. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses or individuals you have access to displays on the All tab.
  5. Click the Favorites tab. 
  6. To remove a business or individual as a favorite, click the Remove from Favorites link for the business or individual you want to remove as a favorite. The business or individual no longer appears in the Favorites tab. If necessary, you can search for a business or individual using the Filter field.
Access a business or individual you recently worked on
 

This feature is useful if you need to quickly check the status of a recent submission or access a recently saved draft for one of your businesses or individuals.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log in to My DOR. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses and individuals you have access to displays. Click the Recent tab.

Working across accounts

Manage action items across all businesses and accounts
 

You can view action items across all businesses and accounts. Use the filter options on the Action Items tab to view action items by account type and action required.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log in to My DOR. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses and individuals you have access to displays. Click the Action Items tab.
  5. Use the filter fields to filter by account type and action required.
Manage payments and returns across all businesses and accounts
 

You can view returns and payments across all businesses and accounts. Use the filter options on the Manage Payments and Returns page to view the status of returns and payments across accounts.

  1. On dor.wa.gov click the Log in button.
  2. Enter your SAW User ID and Password and click Log in to My DOR. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses and individuals you have access to displays. Click the More Options tab.
  5. To view all payments and returns for all of the businesses and accounts you have access to, click the Manage Payments & Returns link in the Payments, Returns and Submissions section.
  6. Use the Accounts and Show sections to narrow your viewable list.
Manage messages and letters across multiple businesses and accounts
 

If you have multiple messages and letters relating to multiple businesses or individuals you can use a filter to locate a specific message or letter.

  1. On dor.wa.gov click the Log in button.
  2. Log in by entering your SAW User ID and Password, then click Log in to My DOR. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses and individuals you have access to displays. Click the More Options tab.
  5. In the Your Account section click either View Messages or View Letters.
  6. Enter search criteria in the Filter field, to the far right of the page. This will narrow the viewable list of either messages or letters.
Archive messages and letters across multiple businesses and accounts
 

If you have multiple messages and letters relating to multiple businesses or individuals you can use a filter to locate a specific message or letter and then archive them.

  1. On dor.wa.gov click the Log in button.
  2. Log in by entering your SAW User ID and Password, then click Log in to My DOR. If asked, complete the Multi-Factor Authentication challenge to verify your identity.
  3. On the My DOR Services page, click Get Started.
  4. The list of businesses and individuals you have access to displays. Click the More Options tab.
  5. In the Your Account section click either View Messages or View Letters.
  6. Enter search criteria in the Filter field, to the far right of the page. This will narrow the viewable list of either messages or letters.
  7. Click Archive All. The letters or messages are moved from your Inbox to the Archive tab.