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Taxpayer Feedback Shapes Audit Experience


The Department of Revenue's Audit Division regularly surveys businesses that have been recently audited to get feedback on the customer service it provides and identify areas where it can be improved. The survey was developed with assistance from taxpayers, and the survey questions ask about the customer service provided from the initial notification of the audit through its conclusion. 

Fast facts about the survey

  • The first audit survey was conducted in 1998; subsequent surveys were conducted in 1999, 2001, 2005, 2007, and 2009.
  • The survey consists of 25 questions in 5 categories and includes a section for comments.

Highlights from the 2009 survey results

  • 96% said they were treated professionally during the audit.
  • 88% said the auditor helped them to sufficiently prepare for the audit.
  • 85% indicated that the audit was conducted with minimal inconvenience to employees and business operations.
  • 88% said they were satisfied overall with the audit experience.
  • Most of the taxpayer comments were complimentary, with many expressing appreciation for the tax education provided by their auditor.

The Audit Survey is an important tool that allows taxpayers to help shape the way the Audit Division provides its services and helps make the audit experience easier and more useful to them.

Thanks to those that responded to the survey, your feedback is greatly appreciated!