home home Get a form or publication home Publications by subject home Tax Topics home Did you get a call from 1-800-631-4028? Did you get a call from 1-800-631-4028?


Washington taxpayers who received a call from the Department of Revenue are wondering if it's for real or some kind of phone scam.

Why you received this call

We use an automated dialing system to call business owners who have excise tax returns that are past due. The system leaves a generic message for the business owner so that confidential taxpayer information can't be shared with the wrong person.

What should you do if you get a message?

Log in to My Account and file the missing excise tax return with payment. If you need assistance or can't pay, call us at 1-800-631-4028. Agents are available from 8 am to 5 pm Monday through Friday.

Do Revenue agents sometimes call taxpayers directly?

Yes. An agent may leave a message asking you to call back. This type of message is usually more specific, asking for the business owner, corporate officer, or LLC member to return the call at 1-800-631-4028.

What should I do if I get a call but do not own a business?

Please return our call at 1-800-631-4028 and provide the phone number where the message was left. That way, we can research the issue and correct our records.

You can reach the Department of Revenue at 1-800-631-4028.